Privacy policy
Last Updated: July 2026
CamWise Association Management LLC ("we," "us," or "our") operates this website and associated resident portals (the "Services") to provide state-licensed community association management, administrative, accounting, and maintenance support services to residential homeowner associations (HOAs), condominium associations, board members, residents, and vendors.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use our services, register through our resident forms/portals, or communicate with our office.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you understand the collection, use, and disclosure of your information as described herein.
1. Personal Information We Collect
We collect personal information necessary to carry out our contractual duties as a Community Association Management firm. This includes:
- Contact Information: Name, property/unit address, mailing address, mobile phone number, and email address.
- Financial & Accounting Details: Dues payment details, transaction histories, account ledger records, assessment statements, and payment confirmations.
- Property & Operational Data: Work order requests, maintenance records, covenant violation notices, gate access registration, and resident onboarding forms.
- Communications: Records of inbound/outbound calls, SMS text messages, emails, and portal support requests sent to or received by our office.
- Technical & Usage Data: Device identifiers, IP addresses, and website navigation patterns collected automatically when accessing our website or online portal.
2. How We Use Your Personal Information
We use your personal information strictly for operational, transactional, and customer care purposes related to community association management, including:
- Operational Management: Processing maintenance work orders, dispatching vendors, managing gate access, and delivering emergency community notices.
- Accounting & Ledger Support: Managing assessment billing, investigating payment discrepancies, providing ledger statements, and processing HOA dues.
- Governance & Administrative Care: Providing portal support, sending board meeting notifications, processing covenant compliance matters, and communicating with association board members.
- Communicating with You: Responding to inquiries via phone, email, portal tickets, and SMS messaging.
3. SMS & Mobile Communications Policy (A2P 10DLC Compliance)
CamWise Association Management LLC provides transactional and operational SMS text notifications regarding property management matters to residents, board members, and vendors who have opted in.
- Opt-In / Consent: Phone numbers for SMS messaging are collected through online registration forms, paper onboarding packets, resident portal enrollment, or direct verbal requests during support calls.
- Message Types: Messages are strictly operational and may include account ledger updates, maintenance work order statuses, portal support, violation inquiries, and emergency association alerts.
- Opt-Out Instructions: You may opt out of receiving SMS text messages at any time by replying STOP to any text message received from our office. Upon sending STOP, you will receive a single confirmation text confirming your unsubscribe request.
- Help & Support: For assistance or inquiries regarding text messaging, reply HELP to any message or contact us directly at info@camwiseam.com.
-Rates & Frequency: Message frequency varies based on your community interactions and maintenance needs. Message and data rates may apply depending on your mobile carrier plan.
Strict Non-Sharing & Privacy Guarantee for Mobile Data:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.
4. Zero Telemarketing & Promotional Outreach
- We do not engage in sales, promotional marketing, telemarketing, cold calling, or bulk commercial text messaging.
- We never sell, rent, or trade resident contact lists or mobile phone numbers to third-party marketers.
5. How We Share Personal Information
We only share personal information with trusted third parties to the extent necessary to perform community management services:
- Service Providers & Software Platforms: Software tools required to operate association business (e.g., resident portal platforms such as Buildium, IT hosts, payment processors, and unified communications providers like Dialpad).
- Contracted Maintenance Vendors: Sharing contact details with association-approved service vendors strictly for dispatching maintenance, repairs, or emergency property work orders.
- Legal Compliance: When required by law, subpoena, or regulatory directive under Florida state statutes or local governing authorities.
All third-party service providers acting on our behalf are contractually required to maintain the confidentiality and security of your data.
6. Data Security & Retention
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. We retain personal information for as long as necessary to fulfill management contracts, satisfy legal and accounting obligations, and resolve operational inquiries.
7. Your Privacy Rights & Choices
Depending on your jurisdiction, you may have rights regarding your personal data, including:
- Accessing or requesting a copy of the personal information we hold about you.
- Requesting corrections to inaccurate contact or ledger details.
- Managing communication preferences (opting out of email or SMS communications).
To exercise any of these choices, please contact our office using the details below.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational practices, regulatory updates, or telecom carrier compliance standards. Revisions will be posted directly to this webpage with an updated "Last Updated" date.
9. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our messaging practices, please contact us at:
CamWise Association Management LLC
Website: https://www.camwiseam.com
Phone: (772) 237-1294
Email: info@camwiseam.com (or support@camwiseam.com)
Contact Authorization Form: https://www.camwiseam.com/pages/contact-authorization-form